Spinbit Deposit, Login and Verification Problems Fixed

The balance still shows the old figure even though the bank transfer left your account, and the screen gives no sign of the money arriving. That gap between the bank and the casino balance usually comes from a payment reference that did not match your account or a deposit still being processed inside the payment system.

Deposit taken by the bank but missing from your balance

The player sees a completed bank transaction next to an unchanged casino balance, and no message explains the gap.

• The deposit was sent without the reference the casino assigned to the account.
• The payment provider is still moving the money between systems.
• The deposit went to an old payment detail that is no longer linked to the account.
• The player used a payment method registered to someone else.
• A step of the deposit was cancelled or timed out before confirmation.

1. Open the payment history in the account and compare the missing deposit with what the bank shows.
2. Write down the date, the amount and the reference of the transaction.
3. Take a screenshot or export a statement showing the completed payment.
4. Check that the payment method belongs to the account holder.
5. Confirm the deposit was sent with the reference given at the start of the process.
6. Look for an unfinished deposit in the cashier and finish or cancel it.
7. Give the payment system time to settle before you try again.
8. Do not send a second deposit for the same amount while the first is still open.
9. Start a chat or send a message to support with the screenshot attached.
10. Keep the conversation reference for later contact.
11. Repeat the deposit only after support confirms the first one was not received.

Contact support when the bank payment is marked complete and the balance has not changed once the settlement period has passed.

A login that fails or an account locked after wrong attempts

The player types the password and is refused, or the message says the account is locked after several attempts.

• The password was typed with a different keyboard language or a stray space.
• Auto-fill used an old saved password.
• Too many wrong attempts triggered the lock for safety.
• 2FA codes are arriving late or from an old authenticator setup.
• The player is trying the login on a network that blocks the session.

1. Type the password by hand instead of using auto-fill.
2. Check that the keyboard language and capital letters match the saved password.
3. Remove any space before or after the password.
4. Use the password reset option if the password is forgotten.
5. Open the reset link in the same browser where you requested it.
6. Set a new password that you have not used on other sites.
7. If 2FA is active, enter the code as soon as it appears.
8. Turn off any VPN or proxy that changes your location.
9. Wait for the lock to clear before trying again, rather than repeating attempts.
10. Try the sign-in page on another browser or on your phone browser.

Contact support when the reset link does not arrive or the lock stays after the waiting period, so the team can unlock the account through the Spinbit nz support channel.

Identity checks stuck or documents turned down

The verification status sits on pending, or a message arrives saying a document was rejected without a clear reason.

• A photo or scan is blurred, cropped or has a strong glare on the text.
• One corner of the document is missing from the frame.
• The name or address does not match the details on the account.
• The document has expired.
• The file format or size is outside what the upload form accepts.

1. Log in to https://www.spinbit1.co.nz/ and open the verification area of the account.
2. Read the rejection note for each document and note which one failed.
3. Place the document on a flat surface with even light.
4. Capture all four corners and every line of text in the frame.
5. Use the original document, not a copy of a copy.
6. Make sure the name and address match the account details exactly.
7. Upload a current, valid document.
8. Use the file format the form asks for and keep the file size inside the limit.
9. Submit only the document that was rejected, not every file again.
10. Check the verification status after the upload rather than sending duplicates.

Contact support when the same document is rejected with no explanation or the status does not move after a fresh upload.

Withdrawal still pending after the expected wait

The request shows as pending and the balance has not moved, while the player waits for the payout to finish.

• Identity verification is not complete, so the payout is on hold.
• Deposits behind the withdrawal have not fully settled.
• The payout method is not the one used for the deposit.
• The withdrawal request was made twice.
• The account is missing a detail a bonus attached to the balance requires.

1. Open the withdrawal history and note the status and reference of the request.
2. Check that verification is marked complete for the whole account.
3. Confirm each deposit funding the balance has settled.
4. Make sure the payout goes to a method in your own name.
5. Cancel any duplicate request for the same amount.
6. Check the bonus area for a balance that needs play before withdrawal.
7. Keep the payout method open and active until the transfer completes.
8. Send support the withdrawal reference and a short description of the status.
9. Reply with any document support asks for in the same thread.
10. Do not start a new withdrawal while the current one is still pending.

Contact support when the request stays pending after verification is complete and the funding deposits have settled.

Enter your account reference with every deposit from the start; it is the single habit that prevents most of these delays and the support requests that follow.